p9ph Casino Privacy Policy

1 Introduction & Scope

By accessing the p9ph platform, registering an account, depositing funds, or using any p9ph service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree to this Policy, you must not use the p9ph platform.

This Policy applies to all personal data collected by p9ph through its website, mobile browser experience, customer support channels, marketing communications, and any other means of interaction between you and p9ph. It does not apply to third-party websites or services to which p9ph may link, including payment processors — please review their own privacy policies independently.

2 Data Controller

p9ph Casino is the data controller responsible for your personal data. For all privacy-related inquiries, requests, and concerns, you may contact our Data Protection Officer (DPO) via the support email address indicated at the end of this Policy. p9ph's platform is operated for the Philippine market and all data processing activities relevant to Filipino players are conducted in compliance with Philippine data protection law.

3 Personal Data We Collect

p9ph collects and processes the following categories of personal data:

4 How We Collect Your Personal Data

p9ph collects personal data through the following means:

• Direct provision: When you create a p9ph account, complete identity verification, make deposits or withdrawals, contact customer support, or respond to a survey or promotion.
• Automated technologies: When you browse the p9ph platform, cookies, log files, and similar tracking technologies automatically collect technical and usage data. See Section 8 for details.
• Third-party sources: Identity verification and fraud-screening service providers may share data with p9ph for KYC and anti-money laundering (AML) purposes, consistent with their own privacy policies and applicable Philippine law.
• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment partners may share transaction confirmation data with p9ph to facilitate deposits and withdrawals.

5 How We Use Your Personal Data

p9ph uses your personal data for the following purposes:

• To create, verify, and manage your p9ph account, including age verification (must be 21 or older) and KYC identity checks required under PAGCOR regulations.
• To process deposits, withdrawals, and other financial transactions through your selected Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank).
• To provide you with access to p9ph's games, promotions, bonuses, VIP programme, and all other platform features.
• To deliver important service communications, including account activity notifications, security alerts, OTPs, and updates to these policies.
• To provide customer support through our Filipino-speaking team available 24/7.
• To comply with PAGCOR regulatory requirements, Philippine anti-money laundering (AML) laws, and applicable reporting obligations.
• To detect, investigate, and prevent fraud, cheating, bonus abuse, money laundering, and other prohibited conduct on the p9ph platform.
• To enforce our Terms & Conditions, including account suspension and responsible gaming obligations.
• To send you marketing communications about p9ph promotions, new games, and special offers — only where you have consented or where permitted by applicable law. You may opt out at any time.
• To improve the p9ph platform through analytics, A/B testing, and user research.

6 Legal Basis for Processing

p9ph processes your personal data on the following legal grounds under the Data Privacy Act of 2012 (RA 10173) and applicable regulations:

• Contractual necessity: Processing required to provide you with the p9ph services you have signed up for — account management, game access, payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, AML obligations, tax reporting requirements, and other applicable Philippine legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have explicitly opted in. You may withdraw consent at any time by contacting p9ph support.

7 Sharing Your Personal Data

p9ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• PAGCOR and regulatory authorities: As required by Philippine gaming law, we may be legally obligated to report certain player data and activity to PAGCOR and other Philippine government agencies.
• Payment service providers: GCash, PayMaya, BDO, BPI, Metrobank, and other authorised payment processors receive only the data strictly necessary to process your transactions.
• KYC and identity verification providers: Third-party identity verification services used to fulfil PAGCOR KYC requirements and Philippine AML obligations.
• Fraud and security service providers: Technology partners who assist p9ph in detecting and preventing fraudulent activity and security breaches on the platform.
• Game software providers: Game suppliers (e.g., slot, live dealer, and sports betting providers) may receive limited technical data necessary to deliver their games to you through the p9ph platform.
• Law enforcement and courts: Where required by a lawful court order, judicial process, or formal request by a Philippine law enforcement agency.

All third parties to whom p9ph discloses personal data are contractually required to handle such data securely and in compliance with applicable Philippine data protection law.

8 Cookies & Tracking Technologies

p9ph uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small text files stored on your device when you visit p9ph.

• Strictly necessary cookies: Required for the p9ph platform to function — session management, authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game filters) to personalise your p9ph experience.
• Analytics cookies: Collect anonymised usage data to help us understand how Filipino players use p9ph, so we can improve the platform.
• Marketing cookies: Used to deliver relevant p9ph promotional content — only where you have consented.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the p9ph platform. Your continued use of p9ph constitutes acceptance of our use of cookies as described above.

9 Data Security

p9ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the p9ph platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting p9ph employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the p9ph platform infrastructure.
• Two-factor authentication (OTP) for sensitive account actions including withdrawals and password changes.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with RA 10173 requirements.

While p9ph employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your p9ph login credentials and for logging out of your account after each session, particularly on shared devices.

10 Data Retention

p9ph retains your personal data for as long as your p9ph account is active and for a period of at least five (5) years following account closure. This retention period is required to comply with PAGCOR record-keeping obligations, Philippine anti-money laundering (AML) laws, and applicable financial and tax reporting requirements.

Where data is held for marketing or personalisation purposes (and not required for regulatory compliance), it will be deleted or anonymised upon your request or upon withdrawal of consent, whichever is earlier. Transaction records and identity verification documentation may be retained for longer periods where required by law.

11 Your Data Rights

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by p9ph:

• Right to be informed: To be notified about how your data is collected and used — as provided in this Policy.
• Right of access: To request a copy of the personal data p9ph holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data, subject to p9ph's legal retention obligations (see Section 10).
• Right to data portability: To receive a copy of certain personal data in a structured, machine-readable format.
• Right to object: To object to processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the p9ph Data Protection Officer via our support email. We will respond to all valid data rights requests within 30 days of receipt, as required by RA 10173.

12 Minors & Age Restriction

The p9ph platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. p9ph does not knowingly collect, use, or store personal data from individuals under the age of 21. If p9ph becomes aware that a minor has registered a p9ph account or provided personal data, the account will be immediately closed and all associated personal data will be permanently deleted. If you believe a minor has accessed p9ph, please contact our support team immediately.

13 Changes to This Privacy Policy

p9ph reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered p9ph players via email or in-platform notification prior to the effective date of the revised Policy. The date of last revision is displayed at the top of this page. Continued use of the p9ph platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically.

14 Contact Information

For privacy-related inquiries, data access requests, or complaints, please contact the p9ph Data Protection Officer through our 24/7 customer support team via live chat on the p9ph platform, or via our official support email below.

Contact: [email protected]

Subject line: Privacy Request – [Your Account Registered Mobile Number]

Operator: p9ph Casino · Platform: https://p9ph.org · Jurisdiction: Republic of the Philippines.

For complaints that cannot be resolved directly with p9ph, you may contact the National Privacy Commission of the Philippines (NPC) — the government agency responsible for administering and implementing RA 10173.